UX/UI Design, User Research, Branding, Marketing, Content Strategy
I worked on Live Optics for Dell for over seven years, first as a contractor at an agency and then at Dell as the UX Design & Marketing Team Lead for the last two years.
Live Optics is free, industry-standard software used to collect, visualize and share data about IT infrastructure. It's a donation to the IT industry by Dell Technologies to promote transparency in requirements gathering.
IT admins and providers use it to see what's going on in their or their customers’ server environments by receiving a wealth of information useful for sizing upgrades or digital transformation projects, pinpointing bottlenecks, and monitoring system health and performance.
It is highly scalable, able to collect and display data from a single laptop, to an entire datacenter, to virtual environments with tens of thousands of virtual machines. It displays high-level aggregate data visualizations while also allowing users to filter and drill down to individual nodes for extremely granular detail.
Live Optics is used globally by over 200,000 users.
I was responsible for user experience and visual design, information architecture, brand standards and marketing. Much of my time was spent planning & designing new functionality and using research and analytics to evaluate the UX of existing functionality and make improvements.
I worked closely with software engineers and architects, product managers, quality assurance and stakeholders in an agile software development process, while leading and mentoring two designers.
I also acted as a project manager at times, facilitating communication between stakeholders and team members to meet deadlines, assigning work, and writing project specs and stories for other designers and developers.
My other responsibilities included: